Complaints Policy


Should any disagreement arise between us and our clients we shall first seek to reach an amicable resolution. In the first instance

any complaint about our actions or inaction shall be addressed to or by post in order to permit us the opportunity where practicable to rectify any fault on our part if applicable, and to make redress financial or otherwise if applicable. In the event that agreement cannot be reached, or rectification effected, by that route within a period not exceeding 10 working days (or longer if mutually agreed between us), the complainant shall consider with us the appointment of an independent arbitrator who would be authorized by us to award redress financial or otherwise if the complaint is upheld.


Nothing in the foregoing shall preclude the complainant from taking the matter up with the Insolvency Complaints Gateway via They shall assess whether the matter warrants referral to the respective licensing body for further investigation. Peter O'Duffy's licensing body is: IPA, Valiant House, 1st Floor, 4-10 Heneage Lane, London EC3A 5DQ. 

Similarly, nothing in these provisions shall limit or exclude the right of either party to apply to the court for injunctive relief or to seek any other legal redress through the courts.

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